Return & Warranty Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to a California, USA address.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on final sale items or gift cards.
You can always contact us for any return questions at email@example.com.
Once return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Alfajr Clocks are crafted for enduring durability when well-maintained. Should your clock experience operational challenges beyond the initial 30-Day Return Policy duration, you have the opportunity to seek a replacement under the manufacturer's two-year limited warranty, commencing from the date of purchase. It's essential to emphasize that this warranty solely pertains to material and workmanship defects.
Please be aware that our warranty does not encompass:
- Wear and tear resulting from regular use by the customer.
- Damage inflicted deliberately, misused, accidents, or negligence.
- Any alterations made to the clock.
In summary, the warranty exclusively addresses manufacturing defects only, ensuring your satisfaction and the clock's reliable performance.